The Consumer Rights Protection Centre (CRPC) and the European Consumer Information Centre (ECC Latvia) warn consumers: a free trial may end with unexpected charges. How can you avoid falling into a “subscription trap”? CRPC and ECC Latvia draw consumers’ attention to a growing number of complaints related to mobile app subscription services. Consumers report cases where, after an apparently harmless “free trial” period ends, subscription fees are automatically charged to their bank cards…
The Consumer Rights Protection Centre (CRPC) and the European Consumer Information Centre (ECC Latvia) warn consumers: a free trial may end with unexpected charges. How can you avoid falling into a “subscription trap”? CRPC and ECC Latvia draw consumers’ attention to a growing number of complaints related to mobile app subscription services. Consumers report cases where, after an apparently harmless “free trial” period ends, subscription fees are automatically charged to their bank cards without clear prior information. A typical situation is as follows: a consumer downloads an app (such as a photo editor, fitness planner, language-learning tool, etc.) and agrees to a free trial period of three or seven days. However, once the trial period…
