Published: 08.05.2021.
Updated: 10.11.2026.
Translated by machine translator

The word "guarantee" is different from the interpretation of the word provided by the law, and therefore often the consumer does not even seek to make full use of his rights.

The Consumer Rights Protection Law states that, at the same time as you purchase a good or service, you are entitled to present to the seller claims regarding non-compliance with the terms of the contract within two years from the date of the purchase. You obtain this right even if the seller does not inform you about it or indicate that you have such a right for less than two years.

For example

If you ask "How long is the warranty time for footwear?" and you get an answer "A one month", then such an answer does not exclude your right to claim claims within two years. All you need to do is keep a business-proof document, a purchase (cash) check, a strict accounting receipt or a bank payment order.

Important! The guarantee is binding only on the person who gives it!

The law states that "A guarantee is a free promise by a manufacturer or seller to refund the amount of money paid to the consumer for a product or thing, to exchange the product or thing for a corresponding product or thing, to eliminate the non-conformity of the product or thing free of charge, or to perform other actions if the product or thing does not comply with the characteristics provided in the guarantee or advertisement".

Important! A guarantee is an additional obligation assumed by its provider. The law provides consumers with the right to file a claim for a poor-quality product/service within a certain period after purchasing the product/receiving the service.

The guarantee shall be given in writing, it shall be freely available before the purchase of the goods or receipt of the service, and it shall clearly indicate the conditions for filing a claim in relation to the guarantee, as well as the guarantee period – the period of time to which the guarantee applies, the name (firm), first name, surname, address of the guarantor.

The guarantee shall also indicate that the consumer has certain rights in accordance with regulatory enactments and that the guarantee does not affect these rights. If the guarantee does not meet these requirements, this shall not affect the validity of the guarantee and the consumer shall be entitled to demand that the guarantee be fulfilled.

The consumer has the right to demand that the seller provide an opportunity to familiarize himself with the guarantee document of the goods before purchasing the goods.

Important! The guarantee shall be given only in writing and shall be a confirmation by the manufacturer, seller or service provider that the goods or services, or their components, will retain their usability, safety and performance for a certain period of time. The manufacturer, seller or service provider shall assume additional obligations that are not provided for in the Consumer Rights Protection Law and other regulatory enactments.

You should inquire about the guarantees offered by the manufacturer, seller or service provider before purchasing the product or receiving the service.

Important! A guarantee is an additional obligation assumed by the provider. The law provides consumers with the right to file a claim for a poor-quality product/service within a certain period of time after purchasing the product/receiving the service.

A guarantee cannot be requested – it is a voluntary promise of the seller or service provider, therefore the same product may have different guarantee conditions in different stores.

The consumer has the right to request that the seller provide the opportunity to familiarize himself with the product's guarantee document before purchasing the product.

No promise that gives you fewer rights than those stipulated by law will be considered a guarantee.

This practice is very common in the shoe trade - as a huge favor, guarantees are presented, indicating only the term, a month, two months. This is misleading consumers. According to the Consumer Rights Protection Law, such a practice is prohibited. The aforementioned promise is not a guarantee, because according to the law, the consumer can file a claim within two years.

It is in your interest to find out:

  • whether a guarantee is given at all;
  • who will be the guarantor;
  • what will be the term and scope of the guarantee;
  • what will be the conditions of the guarantee.

Important! A written or oral statement by a manufacturer, seller or service provider that the guarantee for a product or service chosen by the consumer is two years is not a guarantee according to the Consumer Rights Protection Law, because the law already stipulates that you, as a consumer, have the right to file a claim for defects in the product or service within two years from the date of purchase of the product or receipt of the service.

 

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