News

 
After long economic turbulences, the German airline Air Berlin had to file for insolvency. What are the consequences for consumers?
Consumer Rights Protection Centre (hereinafter referred to as CRPC) carrying out the inspection (tested) of fidget spinner with LED lights (identification NO:2701), has found that it does not meet the essential safety requirements, namely, the parts of the battery compartment can be easily removed and opened from the toy, and button cell batteries can become easy accessible for the children.
Consumer Rights Protection Centre and consumer protection agencies in more than 60 other countries that are part of the International Consumer Protection and Enforcement Network (ICPEN) this week unveiled an update of ICPEN’s website – www.icpen.org (link is external) – to help members identify and respond to consumer challenges that cross international borders.
The European Commission has fined Google €2.42 billion for breaching EU antitrust rules. Google has abused its market dominance as a search engine by giving an illegal advantage to another Google product, its comparison shopping service.
We acquire more and more goods and services online, but what to do if we receive a defective product or decide that this product is not necessary for us? To test your knowledge and learn more about your consumers rights when shopping inline - we invite you to take part in the "e-consumer quiz"!
Weather is getting better and summer holiday is approaching. At this occasion, the European Consumer Centres Network (ECC-Net) launches its report ‘Online holiday booking: is the initial price the final price?’. More and more consumers use online service to book their holidays: reservation can be made online in only one click. In 2015, 19 % of the contacts received by ECCs concerned the topic of holidays.
The European Commission published today its 2016 Consumer Markets Scoreboard which monitors EU consumers' ratings of how 42 goods and services markets work

Today, five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency. Complaints related to car rentals received by the European Consumer Centres have increased sharply in the last two years.

There are lots of difficult situations any traveller may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights in any European language.

Riga, May 27 2015. – Under the Latvian Presidency of the Council of the European Union, the Competitiveness Council (hereinafter - Council) will meet on May 28 to discuss the digital single market, including industrial aspects. The meeting will be chaired by Latvian Minister for Economic Affairs Dana Reizniece - Ozola.

At the Council Ministers will exchange views on the new Digital Single Market Strategy, which the European Commission published on May 6.