The European Consumer Information Centre (ECC Latvia) has received a number of complaints concerning an Estonian-registered trader operating the online store iizii.eu. As the number of complaints continues to increase, consumers are urged to exercise caution and to contact ECC Latvia in case of problems.
To date, ECC Latvia has received numerous complaints regarding the website’s initially indicated owner — MainPartner OÜ (Estonia). Since June 2025, 25 official complaints have been submitted and 58 consultations provided in relation to this trader, with a noticeable rise in complaints in recent months.
Consumers report almost identical experiences: after making advance payment, the goods are not delivered within the promised timeframe. Reasons provided include alleged damage caused by the supplier or product unavailability, followed by promises to issue a refund within 5–14 days — promises that, in most cases, are not fulfilled.
Important: The website iizii.eu now lists a different trader as the seller — VSBusiness OÜ (Estonia).
ECC Latvia has already begun receiving complaints concerning purchases made on the platform iizii.eu where VSBusiness OÜ is indicated as the seller. The complaints describe similar issues — goods are not delivered and refunds are not issued.
Although in certain cases the trader has refunded consumers following ECC Latvia’s intervention, recent developments indicate a declining willingness to cooperate and an increasing tendency to ignore invitations to resolve disputes amicably.
ECC Latvia reminds consumers: before making a purchase, always check independent reviews about the trader and avoid advance payments on websites that have numerous negative reviews.
If you have made a purchase and encountered similar problems, ECC Latvia encourages you to seek assistance by submitting a complaint form on the website www.ecclatvia.lv.
The European Consumer Information Centre is a structural unit of the Consumer Rights Protection Centre (CRPC). It provides free information and assistance in resolving cross-border disputes with traders from other European Union Member States, as well as Norway, Iceland and the United Kingdom.