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The European Commission has fined Google €2.42 billion for breaching EU antitrust rules. Google has abused its market dominance as a search engine by giving an illegal advantage to another Google product, its comparison shopping service.
We acquire more and more goods and services online, but what to do if we receive a defective product or decide that this product is not necessary for us? To test your knowledge and learn more about your consumers rights when shopping inline - we invite you to take part in the "e-consumer quiz"!
Weather is getting better and summer holiday is approaching. At this occasion, the European Consumer Centres Network (ECC-Net) launches its report ‘Online holiday booking: is the initial price the final price?’. More and more consumers use online service to book their holidays: reservation can be made online in only one click. In 2015, 19 % of the contacts received by ECCs concerned the topic of holidays.