The Consumer Rights Protection Centre (hereinafter – CRPC) has restricted access to the website iizii.eu (hereinafter – the Website), which is represented by the Estonian-registered company VSBusiness OÜ (hereinafter – the Company). The Website advertises and offers various types of household appliances and electronic goods for purchase, which can be bought through distance contracts.
Considering that the CRPC structural unit — the European Consumer Information Centre (hereinafter – CRPC) — has received a total of 39 complaints and provided 96 consultations regarding the Website since 2025, the CRPC initiated a case on the supervision of collective consumer interests.
The complaints submitted by consumers indicate that:
- The Website informed consumers about delays in delivery and/or the impossibility of delivery of their orders;
- Consumers did not receive the goods within the specified timeframe;
- Consumers were informed that refunds would be made no later than within 14 calendar days, however the refunds were not issued;
- The Company does not ensure effective communication with consumers, nor does it resolve complaints in a manner consistent with consumer interests.
After carrying out an assessment, the CRPC concluded that the Company engages in the following unfair commercial practices:
- The Company offers goods on the Website that it is unable to deliver;
- The Company offers goods on the Website at prices that it cannot actually provide;
- On the Website and in other communications, the Company misleads consumers regarding the handling of complaints, extensions of delivery deadlines, refunds of payments made by consumers, and the fulfilment of other contractual and legal obligations towards consumers.
In order to objectively and comprehensively clarify the factual circumstances of the case, as well as to obtain the Company’s opinion, the CRPC sent a letter to the Company requesting explanations regarding its practices and the issues indicated in consumer complaints.
The Company did not provide the explanations requested by the CRPC, nor did it ensure appropriate communication via the email address indicated on its Website. In this situation, the CRPC determined that there was a significant risk of harm to consumer interests, and since the CRPC had no other effective means available to protect the collective interests of consumers, it adopted a decision to restrict access to the Website.
Considering that the mentioned merchant and its online store iizii.eu violate consumer rights, and that CRPC is cooperating with colleagues in Estonia on this issue, including the possible blocking of the website, ECC Latvia invites you to also consider the following alternative options for recovering the paid amount:
- Contact your payment institution (bank) to find out about the possibilities of recovering the money. For example, card payments can be disputed through a complaint (chargeback) procedure, among other options.
- Consider initiating a simplified court procedure – the European Payment Order procedure. To start this procedure, a lawyer is not required. The form is standardized across the European Union, and the court decision will also be enforceable in Estonia through a bailiff. More information:
https://webgate.ec.europa.eu/e-justice/156/LV/european_payment_order_forms?init=true#tocHeader1
The CRPC urges consumers to exercise caution when shopping online and to carefully verify information about the seller before making a purchase.