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Online chat with Commissioner Kuneva on consumer policy
20.10.2009. On 23 October at 15:00, EU Consumer Commissioner Meglena Kuneva will chat online with consumers from all over the EU.
Join the Commissioner "here for the live chat on 23 October, from 15:00 to 16:30 Central European Time (the link will be active on 23 October).read all text
You will be able to ask the Commissioner questions in any of 14 languages (English, French, Italian, German, Spanish, Dutch, Portuguese, Greek, Danish, Swedish, Polish, Finish, Romanian and Bulgarian) and get an answer in the same language. -
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Consumers: EU crackdown on websites selling consumer electronic goods
EU Consumer Commissioner Meglena Kuneva today announced the results of an EU-wide investigation - involving 26 Member States and Norway and Iceland - into misleading advertising and unfair practices on websites selling consumer electronic goods. The clampdown covered 369 websites selling six of the most popular electronic goods to consumers in the EU - digital cameras, mobile phones, personal music players, DVD players, computer equipment and game consoles. It covered 200 of the biggest websites selling electronic equipment in the EU as well as more than 100 websites which were targeted on the basis of consumer complaints. The results of the checks carried out in May this year show that 55% of the websites investigated showed irregularities in particular relating to: misleading information about consumer rights; misleading information about the total cost of the product; or incomplete contact details for the trader. The initial checks by national authorities will now be followed by an enforcement phase when companies are contacted by national authorities and required to correct their websites or clarify their position. At this first stage, three countries – Iceland, Latvia and Norway – have published names of the websites covered by the investigation (see MEMO/…).
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Toy Safety: Commissioner Kuneva to sign "safety pact" agreement with toy retailers and importers
Tomorrow, European Consumer Affairs Commissioner Meglena Kuneva will sign an agreement with representatives of toy retailers and importers in a toy store near Brussels, as part of the Commission's drive to improve toy safety by engaging all actors throughout the toy industry. The signing ceremony will take place with Commissioner Kuneva and representatives of European Toy Retailers and Importers at 11:30 on 18 December, in the Dreamland toy shop, Rue Hendrik I Lei 16, Vilvoorde 1800. The industry signatories (see list below) will agree to a number of activities to further improve toy safety, including providing education and training on safety standards, with a particular focus on the "lower end of the market" where the vast majority of non-compliant toys are found; work to ensure compliance with all relevant EU and national legislation will be intensified at retail and import level.
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