Doorstep selling

What is doorstep selling?

The Doorstep selling is an offer to sell goods to a consumer by a door-to-door salesman at the consumer’s home or place of work or at any other place but not from the business premises of the door-to-door salesman. A door step contract also includes a sale concluded during an excursion organized by the trader away from his business premises.

It is important to remember that the law on Doorstep Contract does not apply if you had previously asked a seller to visit your house, with the intention to buy something. You will however, be protected if you had agreed to a visit which had been proposed over the phone, or perhaps you had returned a coupon asking for information (and not a meeting) about a product or a service.

Take notice when concluding Doorstep Contract

Door-to-door selling may constitute a risky purchasing method, since the consumer cannot compare prices of the products or services, and it is not his usual purchasing method.

If you are deciding to conclude Doorstep Contract, you must always check whether the seller has the appropriate license and identity card. Remember, there is no obligation whatsoever to purchase the good or service on offer, and if you have no interest in what is on offer the salesman, once asked, must leave.

In order for a Doorstep contract to be valid, it must be a private writing and contain:

•    Date and place where the contract was signed;
•    Name and address of the consumer;
•    Name and license number of the door-to-door seller, registration number;
•    Permanent address of the place of trade of the door-to-door seller, or the person by whom he is employed;
•    Description of the goods or services sold;
•    The price and the terms of payment;
•    Information on contract cancellation rights.

The door-to-door salesman must give you a copy of the contract including a cancellation form, and must also keep a copy for himself.

Can the consumer cancel the Door Step Contract?

The door-to-door salesman must also inform the consumer that he has a right to cancel his contract during 14 days. The contract is usually cancelled by delivering the written cancellation form to the door-to-door salesman.

Once a sale is cancelled and the product purchased returned to the consumer, any money paid by the consumer should be refunded as soon as possible and by law within thirty days of the date when the consumer cancelled the sale. The only charge that may be made to the consumer is the direct cost of returning the goods.