Distanced trade

What one must draw attention to when buying commodities via Internet, catalogue, TV or radio?

If you have decided to conclude distance contract, ie. to buy commodity using offer from catalogues, advertising published in press, which has attached order coupon, TV, radio, Internet, e-mail or any other means of sending or transmitting information, you must bear in mind following main criteria:

  1. Information about commodity and its description
  2. Information about the price of commodity (including all taxes)
  3. Information about the procedure of payment, procedure of delivery and delivery costs
  4. Information about rights of refusal
  5. Information about vendor (name of company, registration number, address)

Remember! When you have made an order, you have concluded contract with vendor, which delegates responsibilities and obligations to both sides!

Rights of refusal 

In compliance with LR regulations, after concluding of contract, consumer may use rights of refusal and unilaterally withdraw from contract during 14 calendar days from day when commodity was received, if there is no agreement with vendor about longer term.

Remember! If, before concluding of contract, vendor have not given written conformation or conformation in other, for consumer visually or audibly comprehendible and savable, way to provided information specified in the above mentioned criteria, consumer may use rights of refusal and unilaterally withdraw from contract during 1 year.

Vendor, in moment of selling of commodity or delivering of order, must provide refusal form to consumer, in which vendor’s title, address and description of refusal rights are indicated.

Sending of refusal in stated time vindicates consumer from all contractual obligations. Consumer liability is to return commodity to vendor during 14 days after sending of refusal form. On the other hand vendor’s liability is to repay to consumer money spent on commodity during 14 days after receiving of written refusal.

Remember! Consumer is liable for quality and safety retain of commodity during exercise term of refusal rights.